Your customers ask the same questions every day, and your team answers them by hand. A good AI chatbot answers instantly, at any hour, from the content you already have.
The key word is your content. I build retrieval-augmented (RAG) chatbots: they search your help pages, documents and product data first, then answer from what they find, with a link to the source.
Where it helps
- Customer support: order questions, policies, how-to answers, around the clock.
- Sales: product questions on your website, with a hand-off to a person when someone is ready to buy.
- Internal help desk: staff ask about processes and policies instead of searching shared drives.
What I have built
I built a RAG chatbot SaaS where customers upload their knowledge, get a chatbot that answers from it and pay through Stripe subscriptions.
Related
- Chatbots that also take actions: AI agents for business
- Removing repetitive work across your tools: business automation
